Refund Policy
At Movolla, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, you may return your item under the conditions outlined below.
Return Eligibility
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The product must be in its original, unused condition.
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The product must be returned in its original packaging, with all tags and labels attached.
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The return request must be made within 30 days of the delivery date.
Return Process
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Contact our customer service team at support@movolla.com to request a return.
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Clearly state the reason for the return at the time of your request.
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Once your return request is approved, you will receive detailed instructions on how to proceed.
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Pack the product securely in its original packaging.
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Ship the product to the address provided by our customer service team.
Shipping Costs for Returns
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Defective/Damaged Products: If the product is defective or damaged upon arrival, we will cover the return shipping costs (or provide a full refund without return, depending on the case).
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Customer Remorse (Change of Mind): If you are returning the item because you changed your mind or purchased by mistake, you are responsible for the actual cost of return shipping. No restocking fee will be charged.
Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return, please contact us at support@movolla.com.
Order Cancellation If you wish to cancel an order, please contact us immediately. If the order has not yet been shipped, we will refund the full amount to your original payment method.
